We want you to be satisfied with your purchase. If something isn't right, here's how it works.
Return window
You have 30 days from the delivery date to request a return.
Condition
Items must be unworn, unwashed and in their original condition, with any tags attached. We cannot accept items that show signs of use, odor, alterations or damage caused after delivery.
How to start a return
Email support@avysha.com with your order number and the reason for the return. Do not send anything back before contacting us — we'll confirm the correct return address and instructions within one business day.
Returns sent without prior authorization may not be processed.
Return shipping
If the item is faulty, damaged or not what you ordered, we cover return shipping.
If you're returning for any other reason — wrong size, changed your mind — return shipping is your responsibility. We recommend a tracked service, as we can't process returns that don't reach us.
Refunds
Once we receive and inspect the item, we'll email you the outcome. Your bank may take a few additional days to post the credit.
Original shipping charges are refunded only when the return is due to our error.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order.
Damaged or incorrect items
Email us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.
Order cancellation
You can cancel before your order ships by emailing support@avysha.com. Once an order has shipped, the return process above applies.
Non-returnable items
Items marked final sale and gift cards cannot be returned.
Late or missing refunds
If your refund hasn't appeared, check with your bank first, then contact us at support@avysha.com and we'll follow up.
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