Return & Refund Policy

Last Updated: August 5, 2026

At Avysha, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging whenever possible.

• Proof of purchase or your order number is required.

For hygiene reasons, certain products may not be eligible for return if they have been worn or used.

How to Request a Return

To start a return, please contact our Customer Support team at:

Email: contact@avysha.com

Please include:

• Your order number

• Your full name

• The reason for the return

• Photos of the item if it is damaged or incorrect

Our team will review your request and provide return instructions.

Please do not send any items back without first contacting us, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include clear photos showing the issue so we can resolve it as quickly as possible.

If approved, we will offer an appropriate solution, which may include:

• A replacement item

• A refund

• A partial refund where appropriate

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed using your original payment method.

Please note that it may take 5–10 business days for your bank or card provider to complete the refund.

Exchanges

If you wish to exchange an item for a different size or colour, please contact our support team first.

Exchanges are subject to product availability.

Return Shipping Costs

If the return is due to:

• A defective or incorrect product, Avysha will cover the return costs where applicable.

• A change of mind or incorrect purchase, the customer is responsible for the return shipping costs unless otherwise required by applicable consumer laws.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Products showing signs of use or wear

• Items damaged by misuse or improper care

• Products marked as non-returnable at the time of purchase

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@avysha.com

Our Customer Support team will be happy to assist you.